FAQs
How many bundles do I need for a full head?
- We recommend (2) bundles of hair for 10"-16", (3) bundles of hair for 18"-22", and anything longer we recommend (4) bundles. Please note this is our recommendation, and your decision can vary depending on personal preference.
Are the closures and/or frontals customized?
- No.
Can I dye/colour/cut/straighten/curl etc. my bundles?
- Yes! Our hair is able to dye/colour/cut/straighten/curl without any damage. However, please be careful when doing any treatments/procedures without the help of a professional.
How long will my order take to get to me?
- All orders have a processing time of 1-3 BUSINESS DAYS (except custom crowns). Depending on the method of shipping chosen at check out, your shipping time will be in addition to the processing time.
When will I receive my tracking number?
- As soon as your order is shipped, you will receive a tracking number. It will update you on all of your shipment's progress.
I made a mistake! Can I cancel my order?
- Unfortunately once an order has been placed, it cannot be cancelled. We can however try our best to accommodate any changes/errors in order placement. Please email us at beautymarkbundles@gmail.com as soon as possible after realizing any errors.
My order says delivered, but I didn't get it! Help?
- Unfortunately, Beauty Mark Bundles is not responsible for any lost, stolen or damaged packages. If you experience anything of the sort, please contact us at beautymarkbundles@gmail.com and we will try our best to resolve the issue. However, please also contact the postal office as Beauty Mark Bundles does not hold responsibility for any lost, stolen or damaged packages.
I placed my order Friday, and I paid for express shipping. Will I get it on Monday?
- Orders can only be shipped during business days (Mondays-Fridays) as postal offices do not deliver or process packages on weekends and/or holidays.
I changed my mind, can I return my order?
- Due to sanitary reasons, all sales are final. If you feel you may have a circumstance in which your order needs to be returned/exchanged, please contact us at beautymarkbundles@gmail.com within 10 days of receipt of your package.
For further information feel free to email us at beautymarkbundles@gmail.com